At imalaysia2, we believe that the enjoyment of gaming should always stay within healthy boundaries. We provide a range of tools and resources to help every Malaysian user enjoy a responsible, safe, and controlled gaming experience.
Our Position
Online gaming should be entertainment, not a burden. imalaysia2 takes this responsibility seriously and supports every user to play in a healthy and controlled manner.
The well-being of every user is imalaysia2's top priority. We invest in technology and staff training to identify early signs of problem gambling and provide the necessary assistance promptly.
We provide a range of easy-to-use self-limit tools — daily deposit limits, loss limits, session time limits, and temporary break options — all of which can be activated directly from your account with no complicated process.
Imalaysia2 uses a strict identity verification (KYC) process to ensure that only users aged 18 and above can register and fully use our platform.
Users who feel they need a longer break may apply for self-exclusion for a period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Requests are processed within 24 hours.
The imalaysia2 support team, trained in problem gambling awareness, is available to assist you at any time. All conversations are confidential and completely free from judgement.
We actively promote awareness of problem gambling risks through educational content within the platform, play-time reminders, and information on trusted external help resources.
Responsible gaming means enjoying betting and casino activities purely as entertainment — not as a source of income or a way to relieve stress. At imalaysia2, we believe everyone has the ability to make smart decisions, and our role is to provide an environment that supports those decisions.
Problem gambling is a situation where a person can no longer control the urge to gamble, even when it causes negative impacts on their personal life, finances, or social relationships. This is not a personal weakness — it is a health issue that can affect anyone, and it can be addressed with the right support.
The responsible gaming principles we practise at imalaysia2 cover three core pillars: self-control, limit awareness, and access to support. These three pillars form the foundation of every decision we make in designing our platform and services.
Remember: Playing at imalaysia2 should be something you look forward to — not something you feel compelled to do. If that feeling changes, it's time to pause and reassess.
Imalaysia2 provides a range of self-management tools that you can activate or adjust at any time through your account settings. All tools are designed to give you full control over your gaming experience.
Set the maximum daily, weekly, or monthly deposit amount. This limit takes effect immediately and can only be decreased right away — increasing the limit requires a 7-day waiting period for your protection.
Set the maximum loss amount you are willing to absorb within a given period. Once this limit is reached, our system will automatically block wagering activity temporarily.
Set a maximum duration for each gaming session. You will receive a warning when your session time is about to expire, and the system will automatically log you out once the limit is reached.
Need a short break? Activate Cool-Off mode for 24 hours, 48 hours, or 7 days. During this period, you will not be able to access any wagering features even if you attempt to log back in.
A more permanent option — close access to your account for a period of 30 days up to permanent exclusion. We will block all promotional communications throughout the exclusion period.
Choose to disable all promotional notifications, bonus offers, and gaming reminders. You can fully manage these preferences through your account profile settings.
Managing your self-limits on the imalaysia2 platform is straightforward and can be done in just a few steps:
Go to login page and enter your account details as usual.
Click the profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.
Select from the list of available self-limit tools — deposit limits, loss limits, session time limits, Cool-Off, or self-exclusion.
Enter the limit amount or duration you wish to set. The system will confirm your settings and activate them immediately.
You will receive a confirmation email regarding the self-limits you have set. Keep this record for your reference.
If you experience any difficulty using the self-limit tools, our support team is available 24/7 to assist you via live chat within the platform.
Identifying problems at an early stage is key to getting help in time. Here are some warning signs to watch for — whether in yourself or someone you care about:
Borrowing money or selling possessions to fund gambling activities
Spending more time gambling than planning — and frequently losing track of time
Trying to recover losses by continuing to gamble even as the situation worsens
Neglecting family, work, or social responsibilities due to gambling
Feeling anxious, irritable, or stressed when unable to gamble
Hiding gambling activities from family or loved ones
Important: If you recognise two or more of the signs above in yourself, we strongly encourage you to take an immediate break and seek support. Contact the imalaysia2 support team or one of the professional help organisations listed below.
Answer these questions honestly to assess your own gaming habits.
Have you ever gambled with money meant for essentials such as food, rent, or bills?
Do you often think about gambling even while doing other activities?
Have you ever tried to stop gambling but failed?
Have your loved ones ever expressed concern about your gambling habits?
Do you play to escape problems, feelings of guilt, or depression?
If you answered "Yes" to any of these questions, it is recommended that you speak with someone you trust or contact imalaysia2 support.
If you or someone you know needs support, imalaysia2 is here to help. Contact our team via live chat within the platform — your conversation is completely confidential.
Live Chat 24/7
Available directly within the imalaysia2 platform
Support Email
[email protected]
The imalaysia2 platform is exclusively for users aged 18 years and above only. We conduct strict age verification during registration.
FAQ